• Profile

HR Assistant (Retail Performance)

Human Resources
Salary Details:
Competitive Salary Plus Quarterly Bonus
About The Company
Wren Kitchens is the UK's number 1 kitchen retailer! Wren is a privately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience.  In the financial year of 2019 we recorded revenue of £700m.

We're proud to say that we manufacture all our kitchens out of three, state-of-the-art factories,here in the UK.  Wren is famous for having the biggest range of kitchens. We provide tailored kitchens at DIY prices. And with the largest range of colours and styles, Wren provide the creative freedom to inspire customers and build their dream kitchens.

In 2020 Wren was proudly named #1 top-rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest,privately owned company in the UK.
About The Role
It is an exciting time to join Wren Kitchens! We currently have 100+ showrooms and over 6000 employees across the business and we're expanding! This business growth means that we need to expand the HR Team.You will work with HR colleagues within the Retail division to ensure the provision of a high quality and consistent HR service.
Main responsibilities:
  • Provide high quality written and verbal guidance on the end-to-end performance capability process, in line with internal policy and HR best practice
  • In cooperation with showroom management, arrange informal / formal capability meetings and administrate the end-to-end performance capability process including: drafting PIPs, Record of Conversations, meeting invitations, manager meeting guidance and support the drafting of formal outcome letters
  • Participate ininformal /formal capabilitymeetingsas HR support, including notetaking – travel may be required to various Company sites in order to attend such meetings in person
  • Ensure management compliance with capability process timescales, training and support requirements, and that review meetings are regularly held
  • Recommend suitable training from our suite of in-house training courses including classroom, webinar and e-Learning training to line managers for underperforming employees and liaise with the training team to arrange sessions for employees undergoing the capability process
  • Maintain weekly / monthly trackers and log new performance concerns as they arise and implement any necessary actions following this – keep logs up to date with the latestcase updates / progress
  • Participate in regular milestone / retail performance meetings with the Retail Operations team to review showroom and individual under performance and implement any required actions working in partnership with showroom management teams
  • Administrate / track / manage the appraisal process that is delivered within our internally developed Retail Reviews software–including: chasing outstanding reviews, guiding managers on how to carry out appraisal discussions and supporting managers in escalating to the formal performance capability process, as appropriate
  • Contribute towards the continuous development and improvement of our Retail Reviews software –including rolling out any updates / communications to showroom management teams
  • Maintain a strong and up-to-date understanding of KPIs for the Kitchen Designer and Information Advisor roles, as well as internal systems such as “Year-On-Year” and “My Metrics"
  • Any other reasonable request required by your line manager
What Wren can Offer:
  • Free access to our onsite gym
  • Enjoy subsidised meals in our two fantastic restaurants
  • Free on site parking
  • Staff discount on purchasing a kitchen after 1 years continuous employment!
  • Individual training budget for personal development
  • Free annual eye tests as well as a contribution to new glasses
  • Refer a friend scheme
  • Quarterly bonus scheme
About You
Desired Skills & Knowledge:
  • Excellent communication skills - both written and verbal
  • Excellent attention to detail
  • Good IT skills including MS Office and Adobe
  • Good organisational and prioritisation skills
  • Good knowledge of capability processes
  • Previous experience in a role that involved the management of / reporting on KPIs is desirable but not essential
  • A CIPD Level 5 qualification or equivalent work experience, in a similar HR role is desirable but not essential
  • Full UK Driving licence required