• Profile

Field Installation Manager - Plymouth / Exeter

Salary Details:
Competitive Salary plus Quarterly Bonus
About The Company
Wren Kitchens is the UK's number 1 kitchen retailer! Wren is a privately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience. In the financial year of 2019 we recorded revenue of £700m.

We’re proud to say that we manufacture all our kitchens out of three, state-of-the-art factories, here in the UK. Wren is famous for having the biggest range of kitchens. We provide tailored kitchens at DIY prices. And with the largest range of colours and styles, Wren provide the creative freedom to inspire customers and build their dream kitchens.

In 2020 Wren was proudly named #1 top-rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest, privately owned company in the UK.
About The Role
If you're an experienced Installation Manager within the kitchen industry, we'd love to hear from you!
Due to the exciting growth of the company and the need to expand on our current Installations Team, we are now looking to recruit a Field Installation Manager to join us here at Wren to based in the Plymouth / Exeter area, with new opportunities currently live and more in the pipeline for the near future!
Main responsibilities:

  • Ensuring Wren customers experience the highest standards of quality of their installation, whilst receiving world class levels of customer service
  • Ensure customer installation fit-times on installation are maintained, working with and supporting the central Installation Co-ordinator team for the area to achieve this
  • Resolve customer issues which may be experienced during a fit both pro-actively & re-actively in a timely manner
  • Visit active customer fits regularly to assess the quality of work the installers are providing
  • Manage the customer journey in partnership with an Installation Co-ordinator based at the Nest
  • Manage cost control for the installation area, ensuring the area is working with a cost-efficient approach whilst maintaining the world class level of customer experience
  • Support manufacturing and distribution teams with feedback on issues and resolutions on product and delivery
  • Support Directors office, Customer Care and the Managing Director with local customer issue resolution, carrying out technical assessment visits where required
  • Ensure Wren installations are completed on time and to the highest standards for our customers
  • Manage Sub-Contractor Installation teams to deliver highest standard
  • Pro-actively resolve installation issues in a timely and effective manner
About You
Desired Skills & Knowledge:
  • 3-5+ years’ experience of field-based installation or service management
  • Customer facing service experience with a “can always do” and positive attitude
  • Effective communicator with strong negotiation skills
  • Ability to work calmly under pressure, and able to prioritise their workload
  • Experience of kitchen installation management is a must
  • Strong technical knowledge is high desirable