• Profile

Installer Quality Assessor

Salary Details:
Competitive Salary plus a Quarterly Bonus
About The Company
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!
About The Role
Main responsibilities:
As an Installer Quality Assessor, you will ensure our Installers work to our Wren approved standard whilst also adhering to regulations and legislation. You will coach, promote and engage with installers and conduct audit inspections to review performance and identify any areas to improve our installer process.
You will:
  • Review specific installer feedback, NPS results and undertake appropriate installer actions
  • Conduct chargeback appeals and installer performance investigations
  • Review installer grading and key cost indicators identifying areas of concern
  • Conduct Quality audit inspections of ongoing kitchen installations as required
  • Coach installers regarding the Wren Way and compliance to Regulations and Legislation
  • Liaise with Showroom & Field Team Members promoting installer engagement
  • Provide support and feedback as required to installers, Field Managers and Stakeholders on installer Quality audits and performance.
  • Review, Investigate and action installer chargebacks appeals, communicating decisions to the installer and relevant stakeholders
  • Attend forums with installers promoting performance excellence, obtaining feedback and demonstrating engagement of the installation team
  • Engage with installers on new development and new products
  • Customer Reviews, feedback and NPS including Installer Investigation and feedback to relevant stakeholders
  • Undertake the agreed processes for effective communication to Installers, Field Personnel and Stakeholders.
  • Maintain accurate records of day-to-day activities as required by policy and procedures
  • Support and Assist with installer availability to meet installation demand when required
  • Monitor installer recruiter performance in line current requirements, process and procedures
  • Visit previously completed installations as required to affirm quality standards of an installation
In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.
What Wren Offer:
  • Staff discount on purchasing a kitchen after 1 years continuous employment!
  • Individual training budget for personal development
  • Free annual eye tests as well as a contribution to new glasses
  • Refer a Friend Scheme
  • Quarterly Bonus Scheme
About You
Desired skills & knowledge:
  • Knowledge and experience of Kitchen installation and legislation
  • Experience working and engaging with 3rd Party sub-contractors and installers
  • Excellent communication skills - both written and verbal
  • Attention to details and ability to deliver results
  • Computer and IT Literate
  • Previous Customer Facing or Service