• Profile

Kitchen Warranty Engineer (Level 2)

Location:
Oxford
Department:
Installations
Salary Details:
Competitive Salary Plus Quarterly Bonus
About The Company
Wren Kitchens arenot only passionate about kitchens, we are passionate about our people!We have achieved incredible milestones over the years; opening over 100showrooms, launching in the USA, and winning multiple awards includingthe UK’s Number 1 place to work!
 
This is thanks to our team, the Wren family, who have inspired us topush limits and make a difference. With our exponential growth, we arelooking for incredible individuals to join us and continue our successstory!
About The Role
Are you an experienced handyman/woman or have good knowledge of bedroom / kitchen installations as well as good communication skills? Then this role could be perfect for you. We are looking for professional handymen/women and multi-traders who like what they do, are proud of their work and will go the extra mile to make sure their customers have the best service experience. Our team of Kitchen Warranty Engineers will service our warranty customers, carry out remedial work and support our existing Wren Approved Kitchen Installers when required.
 
Main responsibilities:

  • The role will cover a variety of basic carpentry duties including, assembly and installation of kitchen components and appliances
  • Field based working from a local showroom / Head Office attending our customers’ homes
  • Working at different stages of the kitchen installation, primarily post installation warranty work
  • All jobs assigned from the office with full support from the office team
  • Working from a fully automated system with calendar and job details
  • Ability to work independently or with other contractors
  • Communication with our customer to resolve queries quickly and efficiently 
  • Gain customer satisfaction and installation / warranty sign off
  • Maintain company provided van and tools to required standard
  • Supporting colleagues in surrounding areas should workload dictate
In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.
 
What Wren Offer:
 
  • Enjoy subsidised meals in our two fantastic restaurants
  • Free on-site parking
  • Staff discount on purchasing a kitchen after 1 year’s continuous employment!
  • Individual training budget for personal development
  • Free annual eye tests as well as a contribution to new glasses
  • Refer a Friend Scheme
  • Quarterly Bonus Scheme
  • Free access to our onsite gym
About You
Desired skills and knowledge:

  • Prior experience in the handyman/handywoman or multi-trade industry is key to being a successful candidate
  • Understanding and implementation of furniture assembly, DIY Carpentry, minor plumbing and flooring
  • Experience with hardware and power tools
  • Ability to resolve problems and adhere to health and safety guidelines 
  • Being resourceful and self-motivated 
  • Good communication skills
  • Ability to travel with flexible working hours 
  • Van and tools will be provided
  • CSCS card not required