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Customer Service Advisor

Customer Service
Salary Details:
£20,000 plus up to £500 a quarter bonus
About The Company
Wren Kitchens is a truly passionate, family-run business, dedicated to delivering success with our strong commitment and loyalty to customer experience. In less than ten years we have become the UK’s largest kitchen retailer. And with already 72 showrooms nationwide, we will continue major expansion in the future.

This year also saw Wren named #2 top rated workplace in the UK. In addition to this, The Telegraph recognised us as the fastest growing bricks and mortar retailer with annual sales of over £500m and the Sunday Times ranked us as the 12th largest privately owned company in the UK.
About The Role
As we are due to open three more fantastic showrooms before the end of the year on top of the multiple planned new showroom opeinings in 2019, we are now looking to hire four Customer Service Advisors at our Head Office in Barton-Upon-Humber with interviews taking place immediately and a planned start date of the 7th of January for the right candidates!
If you love customer service but don’t enjoy selling, then look no further as this will be the role for you!
Due to our committment to providing our customers with world class customer service, we have recently increased the salary to £20,000 plus up to £500 a quarter bonus for our Customer Service positions.

All of our Advisors in our Customer Service department are tasked with creating positive experiences for every customer who has already purchased one of our fantastic kitchens. Focusing on creating the best possible experience for our customers, our Customer Service Advisors are upbeat, friendly and extremely helpful which is one of the reasons why we are the UK's No.1 Kitchen Retailer. Whether you’re helping a customer resolve an issue with their kitchens or managing the installation process for them, you will need to have an adaptive and enthusiastic approach at all times. The role involves communicating by phone and email with our customers, and as each contact will be different, your adaptive approach alongside our fantastic training will prepare you for your time with us!

Our head office in Barton-Upon-Humber is commutable from Hull, Grimsby and Scunthorpe as well as the smaller towns and villages in the local area!

We are currently recruiting for 2 positions within Customer Service; Customer Care Advisors and Installation Coordinators. In customer service, the hours of work will be Monday to Friday, 09:00 to 17:30. No weeked or shift work, just normal working hours! Our sociable hours and relaxed working environment make our Customer Service department stand out from our competitors!
What Wren Offer:
  • Alongside our highly competitive starting salary of £20,000, we also have a bonus incentive of up to £500 a quarter - OTE of £22,000!
  • No weekends and no shift work!
  • Free on-site Gym for all employees to use
  • Free on-site parking
  • Smart Casual dress code as well as dress down Fridays - every Friday!
  • A relaxed working environment with many fun event days throughout the year!
  • Fantastic opportunities for career progression - all but one of our Team Leaders or Management in Customer Service have been promoted internally in to their current position!
Main Responsibilities:
  • To handle internal and external customer queries through various channels of communication
  • To achieve targets and expectations in line with agreed SLA’s
  • Deliver exceptional levels of customer service and satisfaction
  • Resolve customer queries by owning each enquiry you deal with
  • Pro-actively resolve potential customer issues
  • Work as a team to achieve the weekly targets and execute first call resolution where possible
  • Provide all Wren customers with an exceptional customer service experience and build relationships
  • Assist stores with queries/concerns relating to the internal system or processes quickly and effectively
  • Offer problem solving solutions and follow up with customers/departments with a ‘can do attitude’
  • Accurately recording information at all stages of the query to ensure system records are up-to-date
  • Identify and report on any processes that result in a poor customer experience
About You
  • GCSE level C or above in English and Maths
  • Strong communication skills – both written and verbal
  • Good IT skills
  • Customer Service experience
  • Ability to work independently and within a team environment