left Back to Search Results

About The Company

Wren Kitchens are not only passionate about kitchens, but we are also passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!

Our goal, to be number one in all aspects of our business and in the markets we operate, relentlessly pursuing excellence and growth.

About The Role

Your main day to day duties will include:

  • Manage and handle installers invoices following compliance checks, along with any queries.
  • Manage ad-hoc duties to support customer service where required.
  • Review installers early payment requests and process where applicable.
  • To handle internal and external reporting queries through various channels of communication
  • Deliver exceptional levels of service to both internal stakeholders and external customers.
  • To achieve departments targets and expectations in line with agreed SLA’s.
  • Work as team/individual to achieve the weekly targets and execute resolution where possible.
  • Support with reporting, to highlight trends or concerns.
  • Offer problem solving solutions and follow up with stakeholders/departments with a ‘can do attitude’.
  • Accurately recording information at all stages of the reporting reviews to ensure records are up to date.
  • Identify and report on any processes that result in a poor customer experience.
  • Make sure all administrative tasks are completed on time and to an exceptional standard.
  • Accurately log feedback reviewed from the Field Team and report them to Key Stakeholders
  • Perform admin tasks such as accurate report, record keeping, file maintenance and data entry.
  • Assisting with the Installation Co-Ordinators role when needed.
What Wren offer:
  • Free healthcare package helping you get the care you need, when you need it! It offers unparalleled access to a GP, diagnostics, treatment and much more!
  • Free access to our state of the art on site gym, open 24/7
  • Enjoy subsidised meals in our two fantastic restaurants
  • Free on site parking
  • Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers
  • Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral
  • Free refreshments brought directly to your desk throughout the day
  • Free annual eye tests as well as a contribution to new glasses
  • Free uniform included that you can also claim under the HMRC allowance

About You

Desired skills and knowledge:
  • GCSE level C or above in English and Maths
  • Strong communication skills - both written and verbal
  • Good IT skills
  • Customer Service experience

Location

Apply

Other jobs like this

Similar

Customer Service Administrator

Location
Barton-upon-Humber, UK
Advertising Salary
£23,796 plus a Quarterly Bonus
Similar

Customer Care Advisor - Barton

Location
Barton-upon-Humber, UK
Advertising Salary
£24,290 plus up to £2,000 pa bonus
Latest

Template Surveyor

Location
Belfast, UK
Advertising Salary
£27,500-£45,000