• Profile

Delivery Support Advisor

Customer Service
Salary Details:
£21,644 plus Monthly Bonus
About The Company
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!
About The Role
We are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchen with a smooth delivery process, identifying and resolving any issues along the way. No experience is needed for this position as full training will be provided.
Main Responsibilities:

  • Handle customer, internal departments & showroom queries through various channels of communication
  • Achieve individual and department targets and expectations set out by department managers
  • Deliver exceptional levels of customer service and satisfaction
  • Pro-actively manage a number of showrooms’ open order banks
  • Ensure all customers experience a smooth delivery process
  • Work individually and as a team to achieve the daily & weekly targets set
  • Monitor the showrooms’ compliance and highlight any concerns to management
  • Take ownership and resolve all queries you receive
  • Provide all Wren customers / showrooms with an exceptional customer service experience
  • Offer problem solving solutions and follow up with customers / showrooms with a ‘can do attitude’
  • Identify and report on any processes that result in a poor customer / showroom experience
  • Provide annual leave cover for other members of the team

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

What Wren Offer:
  • Alongside our highly competitive starting salary of £21,644 we also offer a monthly bonus of up to £150 for all of our Delivery Support Advisors
  • Free on-site Gym for all employees to use
  • Free on-site parking
  • Smart Casual dress code as well as dress down Fridays - every Friday!
  • A relaxed working environment with many fun event days throughout the year!
  • Fantastic opportunities for career progression - all of our Team Leaders and Management in the Delivery Support department have been promoted internally in to their current position!
About You
Desired Skills and Knowledge:

  • GCSE level C or above in English and Maths
  • Strong communication skills – both written and verbal
  • Good IT skills
  • Experience in using MS Office
  • Customer Service experience
  • Ability to work independently and within a team environment