• Profile

Customer Service Advisor

Customer Service
Salary Details:
£22,460 plus £500 Quarterly Bonus
About The Company

Wren Kitchens are not only passionate about kitchens, but we are also passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!

This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!

About The Role
Our Customer Service team are looking for individuals to create award-winning, positive experiences for our customers. Whatever the industry you have experience in, if you are a strong communicator, highly organised, efficient and proactive, we would love to hear from you. Don’t worry about the product knowledge, we will give you that in our extensive training programme!  

Our Customer Service Advisors specialise in different elements of our customer’s journey; from supporting with supply-only orders, to assisting with the kitchen installation process, right through to helping with warranty claims. 

Are you ready to make a real difference to the Wren customer experience?

Main Responsibilities:

  • Taking ownership and proactively resolving customer queries through various channels of communication to provide the best resolution
  • Assist retail showrooms with any queries relating to the systems or processes
  • Identify and report on any processes that could be improved upon to enhance customer experience
  • Demonstrate empathy and clear understanding when liaising with customers
  • Build and maintain relationships with external contractors and a range of internal key stakeholders in the business

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

What Wren Offer:

  • Free access to our state of the art on-site gym, open 24/7
  • Enjoy subsidised meals in our two restaurants
  • Free on-site parking
  • Customer Service Employee of the Month awards
  • Refer a Friend Scheme
  • Free refreshments brought directly to your desk
  • Free annual eye tests and a contribution to new glasses
  • Free uniform included that you can claim under the HMRC allowance
  • Subsidised bus service options from Hull, Grimsby and Scunthorpe
About You

Essential Skills and Knowledge:

  • Ability to effectively organise and prioritise your workload
  • Excellent oral and written communication skills
  • Excellent computer skills including Microsoft Office
  • Effective listening skills
  • Ability to problem solve