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Customer Service Apprenticeship Scheme

Customer Service
Salary Details:
£19,760 per year
About The Company

Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!

About The Role

Are you looking to kick start your career? Maybe you are looking for a change in direction? Our fantastic Customer Service Apprenticeship Scheme could be for you!

Rated the UK’s No.1 Retail business to work for by Indeed in 2020, where better to learn while you earn?

We are looking for bright, friendly and attentive people who are truly customer focussed to join our busy Customer Service Team. You’ll be working towards a Level 2 Customer Service Practitioner apprenticeship, that will enable you to build the skills and confidence needed to ensure that our customers’ needs are met. You’ll be surrounded by a friendly, highly-experienced team who will support you every step of the way.

Throughout your apprenticeship you’ll be fully trained on how to resolve any customer queries and issues through various channels of communication.

The main duties of the role will include:

  • Answering calls
  • Responding to emails
  • Monitoring processes that can improve the customer experience
  • Keeping customers updated

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

What Wren offer:

Our Apprentices benefit from a salary which will be above the minimum apprenticeship wage and have access to the same range of benefits as allour employees, including:

  • Use of our free on-site gym
  • Free refreshments
  • Subsidised meals in our restaurants
  • Refer a Friend schemes
  • Employee of the month awards!
About You

To become part of our Customer Service Apprentice Scheme, you’ll need to have achieved a grade C/4 or above in GCSE Maths and English, with strong written and verbal skills.