Customer Service Installation Co-Ordinator

Wren Kitchens are not only passionate about kitchens, but we are also passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!

• Managing customer installation projects, providing outstanding levels of customer service to each individual customer and installer
• Handling internal and external customer and installer queries through various channels of contact
• Achieving departments targets and expectations in line with agreed SLA’s
• Providing all Wren customers with an exceptional customer service experience and build rapports
• Offering problem solving solutions and follow up with customers and departments with a ‘can do attitude’
• Precisely recording data at all stages of the customers process to ensure records are up-to-date

• You are able to see the bigger picture and embrace change.
• You will have excellent relationship-building skills and share our passion for providing world-class customer service in line with The Wren Way.
• You are enthusiastic about learning new skills and self-development.
• You can problem solve and negotiate to get the best outcome for all.

• GCSE level C or above in English and Maths
• Strong communication skills - both written and verbal
• Good IT skills
• Customer Service experience
• Ability to work independently and within a team environment