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About The Company

Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!

This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!

About The Role

As part of our Service Desk Team, you will be the first point of contact for our customers through phone or email whilst maintaining a high level of communication. You will be part of a team that offers support and flexibility and give commitment to supporting the business.
Working as the front face of IT within the business, you will provide technical expertise to your customers whilst maintaining a high level of communication. You will be required to support bespoke applications, desktop and laptop systems, iOS mobile devices, troubleshooting printing devices, network connectivity problems and entry level server issues.
Main responsibilities:  
  • Recording of all incidents / requests in the ITSM database and responding to these within agreed SLA
  • Correct prioritisation and categorisation of incidents and requests
  • Application of incident and problem matching to restore service quickly by applying known error workarounds
  • Aid in diagnosing the cause of the incident through a structured process of investigation co-ordinating both internal and external support teams as necessary
  • Provide full incident closure details including root cause analysis
  • Assume ownership of assigned incidents providing clear communication and notification as required to the business and other service disciplines
  • Contribute to the service knowledge bases and provide knowledge transfer to colleagues and other support teams as required
In addition to any other duties, as aresponsible person you must ensure that you have read, understood andadhere to polices and procedure relating to Health and Safety, and yourresponsibilities located in the Integrated Management System (IMS)Responsibilities document.
What Wren Offer:
  • Hybrid working with equipment provided
  • Personalised progression plan with clear career opportunities
  • Individual training budget for personal development
  • Employee assistance programme
  • Regular social events
  • Staff discount on purchasing a kitchen after 1 year of continuous employment!
  • Free annual eye tests as well as a contribution to new glasses
  • Refer a Friend Scheme with the chance to earn up to £1500 for each referral
  • Quarterly bonus scheme
  • Free access to our onsite gym
  • Subsidised meals in our two fantastic restaurants
  • Free onsite parking

About You

Desired skills and knowledge:
  • Broad understanding of information systems and web technologies
  • Ability to co-ordinate unsupervised, the support activities of internal and external support providers
  • High level of customer service awareness with exemplary communication skills
  • An analytical, trouble-shooting mindset, with a problem-solving personality
  • Tenacity to go that extra mile to get the information it takes to understand a problem
  • Take responsibility and ownership of all incidents and requests
  • Ability to work outside of the area covered by their current knowledge
  • Knowledge of Active Directory, O365 Exchange, Windows 7/8/10
  • Broad understanding of Group Policy



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