As the IT Operations Manager, you will play a critical role in ensuring the smooth and efficient operation of our IT systems, service, and infrastructure white supporting our already established cloud-first strategy. Leveraging multi-cloud architecture with an estate that is 90% cloud, your strategic thinking and leadership will be instrumental in aligning IT initiatives with the company's objectives and ensuring a reliable and scalable IT environment. Overseeing a team of IT professionals, including 1st and 2nd line support, systems and network engineers, you will have the exciting opportunity to work on cutting-edge technologies, and drive innovation within the business.
Key Responsibilities:
- Lead, mentor, and manage a team of IT professionals, including 1st and 2nd line support, systems administrators, network engineers, and cloud infrastructure management
- Develop and implement IT strategies, policies, and procedures to support the company's goals, while ensuring alignment with industry best practices
- Oversee the maintenance, configuration, and optimisation of the company's IT infrastructure, including servers and networks
- Manage relationships with IT vendors and service providers, negotiating contracts and ensuring service level agreements are met
- Manage and communicate budgetary expectations for IT projects and initiatives, ensuring cost-effective solutions and responsible resource allocation
- Implement monitoring tools to proactively identify and resolve IT issues, minimising downtime and disruptions
- Ensure IT operations comply with relevant regulations and industry standards
- Collaborate with IT business change teams to ensure the successful delivery of IT projects, from conception to implementation
- Maintain comprehensive documentation of IT systems, configurations, and procedures for knowledge sharing and troubleshooting
- Foster a culture of continuous learning and development within the IT team, emphasising collaboration and knowledge sharing among team members to enhance skills and expertise
What Wren Offer:
- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- Regular social events
- Staff discount on purchasing a kitchen after 1 year of continuous employment!
- Free annual eye tests as well as a contribution to new glasses
- Refer a Friend Scheme with the chance to earn up to £1500 for each referral
- Quarterly bonus scheme
- Free access to our onsite gym
- Subsidised meals in our two fantastic restaurants
- Free onsite parking