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Kitchen Installation Internal Standards Quality Assessor

Salary Details:
Competitive Salary plus a Quarterly Bonus
About The Company
Wren Kitchens is a truly passionate, family-run business, dedicated to delivering success withour strong commitment and loyalty to customer experience. In less than ten years, we have become the UK’s largest kitchen retailer. With 78 showrooms nationwide already, we will continue major expansion in the future.

This year also saw Wren named #1 top rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest growing bricks and mortar retailer with annual sales of over £500m and the Sunday Times ranked us as the 12th largest privately owned company in the UK.
About The Role
Critical purpose of role:
  • Improving the overall standards of the Field Installation team by assessing the internal quality of the work undertaken
  • Identifying any key areas for improvement and working with the team to improve standards of work
Main responsibilities:
  • Carry out reviews on samples of visit reports conducted by Field Installation Managers, grading the overall standard and compliance to operating procedures
  • Assessing and auditing operational reports including audit trails and key stakeholder data to identify areas for improvement
  • Providing constructive feedback to Field Installation Managers on any improvements identified which need to be made
  • Driving an environment of continuous improvement within the team to constantly improve the standards of work being carried out with our customers
  • Summarising the outcome of the audits and reporting to key stakeholders on any reoccurring trends for training requirements
  • Working with Field Installation Managers to ensure that a cost-efficient approach is being taken whilst maintaining a world class customer experience.
About You
Desired Skills & Knowledge

  • Technical knowledge of kitchen installations and legislations
  • Knowledge of audit compliance documentation within the kitchen industry
  • Previous experience of influencing key stakeholders to improve working standards
  • Highly methodical and process driven with excellent attention to detail
  • Strong communication skills – both written and verbal
  • Knowledge of FIRA standards
Additional keywords; Kitchens, Installations, Field Installation Manager, Installation Manager, Contracts Manager, Compliance Manager, Compliance Officer, Quality Assessor, Installation Assessor, Assessor, Quality Manager, Quality Auditor.