• Profile

Management Development Trainer

Customer Service
Salary Details:
Competitive Salary plus a Quarterly Bonus
About The Company
Wren Kitchens is a truly passionate, family-run business, dedicated to delivering success withour strong commitment and loyalty to customer experience. In less than ten years, we have become the UK’s largest kitchen retailer. With 78 showrooms nationwide already, we will continue major expansion in the future.

This year also saw Wren named #1 top rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest growing bricks and mortar retailer with annual sales of over £500m and the Sunday Times ranked us as the 12th largest privately owned company in the UK.
About The Role
Critical Purposes of the role:
  • To research, design, deliver and evaluate training and development solutions that focus on the achievement of the Wren Kitchens business and people strategy.
  • To provide professional and effective training and management development solutions for Wren colleagues that add value and contribute to the ongoing performance and success of Wren Kitchens.
  • To contribute to the effectiveness and credibility of all training and development activities (Business As Usual and business change initiatives).
  • To work closely with operational/line management in the research, design, delivery and evaluation of training and development in their assigned area.
Main responsibilities:
Training Consultancy
  • Identify management training and development needs and solutions based on the company’s business/people strategy and individual’s needs (as identified via appraisals/PDPs)
  • Research, design, deliver and evaluate management training and development solutions to ensure that business needs and defined standards of training are achieved.
  • Evaluate the effectiveness of management and operational training and development solutions to ensure that high standards and measurable training and development are provided at all times in a cost effective manner
  • Assess the Return on Investment (ROI) of training and development programmes, as required
  • Work with the Head of Training for Customer Care and operational management to ensure all training and development solutions support the company’s talent management and succession planning model
  • Act as a talent development advisor when consulting with key stakeholders; including operational and line management.
  • Monitor, measure and report on training and development achievements within agreed formats and timescales
  • Work on and contribute to company projects and initiatives as agreed with Head of Training for Customer Care.
  • Represent the Training and Development Team at key operational, business or project meetings, as agreed with the Head of Training for Customer Care.
  • Ensure all training activities and materials meet with relevant organisational and statutory policies including health and safety and employment legislation
  • Ensure all training materials and resources are prepared to the highest standard
  • Ensure the business develops and delivers all statutory training requirements – work with other functional heads to ensure statutory compliance if required
Relationship Management
  • Develop strong and lasting relationships with key stakeholders, including Wren operational/line management, achieved through professional and timely communication and networking
  • Consult with key stakeholders as part of the research, design, delivery and evaluation of training and development solutions in their assigned area
  • Work closely with operational management to develop strong Training needs analysis that support progression and talent management. 
  • Provide professional, timely and flexible response to operational training requests.
Training Administration
  • Accurately complete and submit the Team Resource Planner on a weekly basis to ensure resource utilisation is optimised across the team
  • Complete and submit all Training Administration documentation in an accurate and timely manner
Personal/Team Development
  • Is committed to developing skills, knowledge and experience through the Appraisal/Personal Development Plan process and ensures that the resulting PDP is maintained/achieved
  • Communicate and share information, ideas and best practice with team colleagues on an ongoing basis
  • Develop and maintain a good working knowledge of the Wren Kitchens business and apply this knowledge to any training and development solutions
  • Maintain awareness and knowledge of contemporary training and development theory and methods and provide suitable interpretation for all levels of colleagues within the organisation
Key Performance Indicators:
  • Value of training added through feedback and evaluation
  • Deliver the highest level of customer care through building relationships and communicating with the call centre teams.
  • Quality and relevance of training solutions
  • Response to business needs – providing timely creative and innovative solutions to meet current and future business needs
About You
Desired Skills & Knowledge:
  • Has wide experience of management training and development, including the knowledge and application of management models
  • Able to communicate effectively with colleagues at all levels of the organisation
  • Is commercially-aware (e.g. key business drivers) and is passionate about customer care.
  • Able to build strong working relationships.
  • Able to conduct structured and robust Training Needs Analysis
  • Able to design and deliver basic and advanced training and development solutions
  • Is able to work on own initiative and be proactive in approach