• Profile

Kitchen Designer

Location:
Luton
Department:
Sales
Salary Details:
Competitive basic + commission, OTE £46K+
About The Company

Wren Kitchens is a truly passionate, family-run business, dedicated to delivering success with our strong commitment and loyalty to customer experience. In less than ten years, we have become the UK’s largest kitchen retailer. With already 72 showrooms nationwide, we will continue major expansion in thefuture. 

This year also saw Wren named #2 top rated workplace in the UK. In addition to this, The Telegraph recognised us as the fastest growing bricks and mortar retailer with annual sales of over £500m and the Sunday Times ranked us as the 12th largest privately owned company in the UK. 

About The Role
We are now looking for a Kitchen Designer to join our team in Luton
 
Previous kitchen experience isn't essential in this role as, at Wren, we believe in growing our talent. We provide full training when you join, so to start, you'll be enrolled onto our 4-week Kitchen Sales Consultant Training Academy course. You’ll begin your journey in the showroom, learning about our products and our systems and completing an e-learning programme.

After that, we’ll send you to our purpose built Training Academy where you’ll receive some intensive face-to-face kitchen training, alongside other trainees. This course will provide you with all of the knowledge and practical skills that you need in order to be a successful Kitchen Sales Consultant.

Once you’ve graduated our Academy, you’ll go back to the showroom and have the assistance of an existing kitchen designer to provide further support with designing and selling kitchens.

Here are more details about what our Kitchen Sales Consultants do at Wren:

Critical purpose of role:

-To understand customer requirements and convert them into inspirational designs that customers want to buy
 
-To generate sales in line with personal targets
 
-To develop design skills in order to minimise errors for customers and to share design skills with colleagues in order to improve company design skills as a whole

Main responsibilities:

-Welcome customers into store, qualify them (ascertain the budget) and offer help and guidance with their shopping trip
-Guide them through the sales plan, as required, to demonstrate why Wren is best in class
-Book customer appointments for home measures & design reviews
-Conduct home measure visits in customers’ homes & accurately measure and capture key design elements within a Planner Sheet
-Listen and capture customer requirements to ensure design meets or exceeds expectations
-Generate inspirational designs that customers want to buy
-Confirm all details with customers and gain their sign off on Planner Sheets, Charters & contracts to ensure errors are minimised
-Explain key documents to customers so they are clear on what they are signing for
Use the selling plan guidelines to establish payment method, to help offer the customer the right deal & close the sale
-Follow up on sales leads from new & yet to close customers to ensure all potential sales are captured
-Adherence to compliance processes as directed by the Showroom Manager
 
About You
  • You'll need to be driven and ambitious to achieve your targets, whilst providing an exceptional customer journey.
  • You’ll also need to have sales and customer service experience for this role.
  • You’ll probably have experience in a role such as Account Manager, Business Development Executive, Kitchen Design Consultant, Sales Executive, Sales Consultant or other sales or design related role.
 
*Applicants for this role who are offered employment will be subject to a basic criminal record check from the Disclosure & Barring Service before the appointment is confirmed. Please see the DBS policy on our careers site for more information.