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Driver Support Advisor

Customer Service
Salary Details:
Competitive Salary plus a Quarterly Bonus
About The Company
Wren Kitchens is a truly passionate, family-run business, dedicated to delivering success withour strong commitment and loyalty to customer experience. In less than ten years, we have become the UK’s largest kitchen retailer. With 78 showrooms nationwide already, we will continue major expansion in the future.

This year also saw Wren named #1 top rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest growing bricks and mortar retailer with annual sales of over £500m and the Sunday Times ranked us as the 12th largest privately owned company in the UK.
About The Role
Critical Purpose of the Role:
  • Liaise with Delivery Crews and customers to ensure all potential delivery issues are resolved
  • Pro-actively resolve internal and external queries through various channels of communication
  • To achieve departments targets and expectations set out by department managers
Main responsibilities:
  • Receive inbound calls from Delivery Crews and resolve any issues/ querie
  • Actively monitor live transport data and highlight/ resolve any potential issues
  • Assist internal departments with any queries
  • Contact Delivery Crews/ customers to resolve any potential delivery issues
  • Maintain spreadsheet data to keep records up to date
  • Create and manage daily reports to be sent to management, highlighting any concerns
  • Provide all Wren customers/ internal departments with exceptional customer service
  • Provide annual leave cover for members of the Delivery Support and Transport Planning teams
  • Assist with processing failed deliveries
  • Process any manifest amendments
The hours of work are:
Monday to Friday 07:00 to 15:30.
Once in every 3 to 4 weeks, you will be required to work Monday to Thursday 10:30 to 19:00 and Friday 09:30 to 18:00.
Please only apply for this role if you are available to commit to these hours of work.
About You
Desired Skills and Knowledge:
  • GCSE grade C or above in Maths and English
  • Strong communication skills, both written and verbal
  • Excellent IT skills in MS office programs
  • Ability to create formulas in MS Excel
  • Customer Service experience
  • Transport experience
  • Ability to work independently and within a team environment