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Driver Support Advisor

Customer Service
Salary Details:
£17,200 plus a up to £500 quarterly bonus
About The Company
Wren Kitchens is a truly passionate, family-run business, dedicated to delivering success with our strong commitment and loyalty to customer experience. In less than ten years, we have become the UK’s largest kitchen retailer. With 79 showrooms nationwide already, we will continue major expansion in the future.

This year also saw Wren named #1 top rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest growing bricks and mortar retailer with annual sales of over £500m and the Sunday Times ranked us as the 12th largest privately owned company in the UK.
About The Role
As our business continues to grow, the number of fantastic kitchens we deliver to our customers’ homes is constantly increasing. Due to this growth, we are now looking to recruit two Driver Support Advisors to support the expansion of our Delivery Support and Transport teams.

The Driver Support Advisor role will have a strong element of customer service as you will be liaising with different teams and customers throughout the day, but also carrying out key administration tasks as well. The position would suit an experienced customer service or administrator professional who is looking to join the UK's No.1 Retail business to work for!
Critical Purpose of the Role:
  • Liaise with Delivery Crews and customers to ensure all potential delivery issues are resolved
  • Pro-actively resolve internal and external queries through various channels of communication
  • To achieve departments targets and expectations set out by department managers
Main responsibilities:
  • Receive inbound calls from Delivery Crews and resolve any issues/ queries
  • Actively monitor live transport data and highlight/ resolve any potential issues
  • Assist internal departments with any queries
  • Contact Delivery Crews/ customers to resolve any potential delivery issues
  • Maintain spreadsheet data to keep records up to date
  • Create and manage daily reports to be sent to management, highlighting any concerns
  • Provide all Wren customers/ internal departments with exceptional customer service
  • Assist with processing failed deliveries
The hours of work are:
Monday to Friday 07:00 to 15:30.
Once in every 3 to 4 weeks, you will be required to work Monday to Thursday 10:30 to 19:00 and Friday 09:30 to 18:00.
Please only apply for this role if you are available to commit to these hours of work.
What Wren Offer:
  • Alongside our highly competitive starting salary of £17,200, we also offer a quarterly bonus of up to £500 for all of our Driver Support Advisors
  • Two free, on-site Gyms for all employees to use
  • Free on-site parking
  • Smart Casual dress code as well as dress down Fridays - every Friday!
  • A relaxed working environment with many fun event days throughout the year!
  • Fantastic opportunities for career progression - all of our Team Leaders and Management in the Delivery Support department have been promoted internally in to their current position!
About You
Desired Skills and Knowledge:
  • GCSE grade C or above in Maths and English
  • Strong communication skills, both written and verbal
  • Excellent IT skills in MS Office programs
  • Ability to create formulas in MS Excel
  • Customer Service experience
  • Transport experience
  • Ability to work independently and within a team environment