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Assistant General Manager

Salary Details:
£25k basic + bonus, OTE £35k+
About The Company

Wren Kitchens is a truly passionate, family-run business, dedicated to delivering success withour strong commitment and loyalty to customer experience. In less than ten years, we have become the UK’s largest kitchen retailer. With 79 showrooms nationwide already, we will continue major expansion in the future. 

This year also saw Wren named #1 top rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest growing bricks and mortar retailer with annual sales of over £500m and the Sunday Times ranked us as the 12th largest privately owned company in the UK.
About The Role

We are now looking for an additional Assistant Manager in our Maidstone showroom, to support the existing team in delivering an exceptional customer experience; from initial engagement through to delivery or completed installation. 

We provide full training when you join, so to start, you'll be enrolled onto our Management Induction Programme.  You’ll begin your journey in the showroom, learning about our products and our systems and completing an e-learning course. After that, we’ll send you to our purpose built Training Academy for a short while, where you’ll receive some intensive face to face kitchen and management training to prepare you for managing your team. You’ll complete the full training programme, alongside your management role.

Here are more details about what our Assistant Managers do at Wren:

Critical Purpose of Role:

  • To support General Showroom Manager in delivery of exceptional customer experience; from initial engagement through to delivery or completed installation
  • To be a sales expert within the showroom and to share this knowledge by leading training & up skilling the showroom team
  • To ensure Wren values are adhered to throughout the showroom & to develop skills across the team

Main Responsibilities:

  • Cover for the General Showroom Manager, and all their duties, when away from the showroom
  • Support General Showroom Manager in managing end to end customer experience; engagement, design and closing the sale
  • Managing in showroom team to deliver sales targets, service standards & Wren values
  • Working with General Showroom Manager and Operations Manager to identify individual sales training requirements across the showroom team
  • Allocating web, telephone and walk in customers to designers


About You

You'll need to be driven and ambitious to achieve your targets, whilst providing an exceptional customer journey. You’ll also need to have sales and management experience for this role. You’ll probably have experience in a role such as Sales Manager, Showroom Manager, Store Manager or other management related role.

Relevant Qualifications

  • Mandatory: Basic IT skills, Basic IT skills, 2-3 years retail experience or service led sales experience
  • Desired: HND or equivalent, design experience, 1+ years managing a team

Some Benefits of Working for Us

  • Fantastic pay – best pay package in the kitchen sector
  • Great career opportunities with ongoing expert training and ambitious expansion plans
  • Amazing incentives during our peak seasons
*Applicants for this role who are offered employment will be subject to a basic criminal record check from the Disclosure & Barring Service before the appointment is confirmed. Please see the DBS policy on our careers site for more information.