• Profile

General Showroom Manager

Location:
Chelmsford
Department:
Management
Salary Details:
£34,900 basic with OTE of £75k+
About The Company

Wren Kitchens is a truly passionate, family-run business, dedicated to delivering success with our strong commitment and loyalty to customer experience. In less than ten years, we have become the UK’s largest kitchen retailer. With 81 showrooms nationwide already, we will continue major expansion in the future. 

This year also saw Wren named #1 top rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest growing bricks and mortar retailer with annual sales of over £500m and the Sunday Times ranked us as the 12th largest privately owned company in the UK.
About The Role

We are now recruiting for a General Showroom Manager.  As a General Showroom Manager you will manage the existing retail showroom team and deliver expected sales targets and service standards.  You will be expected to take full responsibility for the success of the showroom by leading and motivating the team to achieve their personal targets and objectives.   

We provide full training when you join, so to start, you'll be enrolled onto our Management Induction Programme.  You’ll begin your journey in the showroom, learning about our products and our systems and completing an e-learning course. After that, we’ll send you to our purpose built Training Academy for a short while, where you’ll receive some intensive face to face kitchen and management training to prepare you for leading your showroom team. You’ll complete the full training programme alongside your management role.

Here are more details about what our General Managers do at Wren:

Critical purpose of role:

- To deliver exceptional customer experience; from initial engagement through to delivery or completed installation

- To manage retail showroom team to deliver expected sales targets & service standards

- To ensure Wren values are adhered to throughout the showroom & to develop skills across the team

Main responsibilities:

- Manage end to end customer experience; Wren sales model, engagement, qualification, design, delivery and installation

- Managing and coaching in the showroom team to deliver; sales/KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom

- HR; Conducting regular 1-2-1s, Performance Development reviews with the showroom team & interviewing / recruiting as required

- Working with Installation Managers to ensure service standards of fitters and installations in general are maintained

- Working with the Assistant General Manager to identify individual training requirements across the showroom team

- Communicating with customers to ensure they are happy with service, products & installation

- Managing lead bank, generating appointments & managing outstanding quotes to ensure sales are converted

- Allocating web, telephone and walk in customers to designers

- Supporting showroom team with escalations and issue resolution where required

- Conducting daily team briefings to ensure showroom team is aware of all relevant information from HQ & locally

About You

You'll need to be driven and ambitious to achieve your targets, whilst providing an exceptional customer journey. You’ll also need to have sales and management experience for this role. You’ll probably have experience in a role such as Sales Manager, Showroom Manager, Store Manager or othermanagement related role.

 

Relevant Qualifications

- Mandatory: Basic IT skills, 3-5 years retail experience or service led sales experience, 1-2 years managing a team

- Desired: HND or Equivalent, design experience

Some Benefits of Working for Us

- Fantastic pay – best pay package in the kitchen sector

- Great career opportunities with ongoing expert training and ambitious expansion plans

- Amazing incentives during our peak seasons

 
*Applicants for this role who are offered employment will be subject to a basic criminal record check from the Disclosure & Barring Service before the appointment is confirmed. Please see the DBS policy on our careers site for more information.