• Profile

Field Installation Manager - Hampshire and Berkshire

Location:
Basingstoke
Department:
Installations
Salary Details:
Competitive Salary plus Quarterly Bonus
About The Company
Wren Kitchens is a truly passionate, family-run business, dedicated to delivering success with our strong commitment and loyalty to customer experience. In less than ten years, we have become the UK’s largest kitchen retailer. With over 80 showrooms nationwide already, we will continue major expansion in the future.
 
This year also saw Wren named #1 top rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest growing bricks and mortar retailer with annual sales of over £500m and the Sunday Times ranked us as the 12th largest privately owned company in the UK.
About The Role
If you're an experienced Installation Manager within the kitchen industry, we'd love to hear from you!
 
Due to the exciting growth of the company and the need to expand on our current installations team, we are now recruiting for a Field Installation Manager to cover the Hampshire and Berkshire area. The FIM will float within Hampshire and Berkshire, covering specific areas and installation works across the area when required.
 
Critical purpose of role:  
  • Ensure Wren installations are completed on time and to the highest standards for our customers.
  • Manage Sub-Contractor Installation teams to deliver highest standard.
  • Pro-actively resolve installation issues in a timely and effective manner.
Main responsibilities:
  • Ensure Wren customers experience the highest standards of quality of their installation, whilst receiving world class levels of customer service.
  • Ensure customer installation fit-times on installation are maintained, working with and supporting the central Installation Co-ordinator team for the area to achieve this.
  • Resolve customer issues which may be experienced during a fit both pro-actively & re-actively in a timely manner.
  • Visit active customer fits regularly to assess the quality of work the Installers are providing.
  • Manage the customer journey in partnership with an Installation Co-ordinator based at the Nest.
  • Manage cost control for the installation area, ensuring the area is working with a cost-efficient approach whilst maintaining the world class level of customer experience.
  • Support manufacturing and distribution teams with feedback on issues and resolutions on product and delivery.
  • Support Directors Office, Customer Care and the Managing Director with local customer issue resolution, carrying out technical assessment visits where required.
About You
Desired Skills & Knowledge:
  • 3-5+ years’ experience of field based installation or service management.
  • Customer facing service experience with a “can do” and positive attitude at all times.
  • Effective communicator with strong negotiation skills.
  • Ability to work calmly under pressure, and able to prioritise their workload.
  • Experience of kitchen installation management is a must.
  • Strong technical knowledge is high desirable.