• Profile

Customer Operations Supervisor

Customer Service
Salary Details:
Competitive Salary plus a Quarterly Bonus
About The Company
Wren Kitchens is a truly passionate, family-run business, dedicated to delivering success with our strong commitment and loyalty to customer experience. In less than ten years we have become the UK’s largest kitchen retailer. And with over 80 showrooms nationwide, we will continue major expansion in the future.

This year also saw Wren named as Number #1 retail company to work for in the UK. In addition to this, the Telegraph recognised us as the fastest growing bricks and mortar retailer with annual sales of over £500m and the Sunday Times ranked us as the 12th largest privately-owned company in the UK.
About The Role
Due to our continued success and our rapid expansion plans in 2019, we are looking for a Customer Operations Supervisor to complement our customer service department. As Customer Operations Supervisor, you will be responsible for ensuring our teams deliver excellent customer service whilst achieving both personal and department targets.
Main Responsibilities:
  • Motivate, guide and mentor team members to exceed goals whilst creating a positive working environment
  • Oversee department resource to ensure the teams dynamic is managed effectively with no bearing on performance and targets
  • Ensure the team provide excellent customer service and effectively manage any complaints
  • Maintain strong working knowledge of company products and services, offering support and information to team members
  • Audit and oversee department targets, employee development and internal reports
  • Strictly adhere to deadlines by communicating expectations to team members including setting goals, motivating team members and disciplining where necessary
  • Organise workflows to ensure that team members understand their duties and delegated tasks
  • Monitor productivity and provide constructive feedback and coaching
About You
Desired skills and knowledge:
  • Excellent communication skills
  • Strong understanding of internal processes and procedures
  • Ability to make decisions independently
  • Passion and drive for mentoring and coaching team members
  • Target driven
  • Experience with managing people