• Profile

General Showroom Manager

Location:
Ipswich
Department:
Management
Salary Details:
Basic + Bonus, OTE £75k+
About The Company
Wren Kitchens is the UK's number one kitchen retailer! Wren is a privately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience.
 
We employ over 4,500 people in the UK and in the past three years, our kitchen sales have totalled over £1bn. In 2019 alone, we will turnover £700m.

We’re proud to say that we manufacture all of our kitchens out of three, state-of-the-art factories, here in the UK. Wren is famous for having the biggest range of kitchens. We provide tailored kitchens at DIY prices. And with the largest range of colours and styles, Wren provide the creative freedom to inspire customers and build their dream kitchens.

This year also saw Wren named #1 top-rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest, privately owned company in the UK.

About The Role
Main responsibilities:
 
  • Manage the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
  • Managing and coaching in the showroom team to deliver; sales/KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
  • HR; Conducting regular 1-2-1s, performance development reviews with the showroom team, delivery and implementation of performance improvement plans when required
  • Working with Installation Managers to ensure service standards of installers and installations are maintained
  • Working with the Assistant General Manager to identify individual training requirements across the showroom team
  • Regular communication with customers to ensure they are happy with the showrooms service, designs and overall customer service
  • Managing a customer lead bank, generating appointments & managing outstanding quotes to ensure sales are converted through exceptional customer service
  • Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes
  • Supporting the showroom team with escalations and issue resolution where required to central customer service and installation teams
  • Conducting daily team briefings to ensure showroom team is aware of all relevant information from HQ & locally
  • Ongoing recruitment of exceptional Kitchen Sales Consultants, Assistant General Managers, Kitchen Design Surveyors and Information
  • Advisors to achieve showroom targets and budgets
  • Ensure showroom kitchen displays are kept in high-quality condition and maintain high standards within the showroom
  • Motivate a large team to achieve key performance metrics
Previous kitchen experience is beneficial but isn’t essential in this role as we believe in growing our talent. We provide full training when you join through our 12-week management training programme.
 

Training:

Your first two weeks will be in your nearby showroom, learning about our products and our systems and completing an e-learning programme. You will also create your first kitchen designs and observe existing designers and managers. You will also be assigned an experienced training manager and a management development trainer from our training team to ensure you learn all there is to know about Wren retail management.
 
During your next two weeks, you'll join our intense residential Training Academy course in Barton Upon Humber, with other new Kitchen Sales Consultants and retail managers. This course will provide you with all of the knowledge and practical skills that you need to look after our customers. It's fully expensed with travel, hotel accommodation (Mon-Fri) both weeks and meal allowances.

Once you’ve graduated from our Kitchen Academy, you’ll be allocated your management training showroom. These are perfectly selected to give you the opportunity to complete the rest of our 8-week intense management onboarding programme. Here, you’ll complete our key management training modules and be assessed throughout. You will also complete a 2-day management induction with other new retail managers. Once you have been completed your management on-boarding programme, you’ll begin your exciting career as a Wren retail manager.
 
What's great about working for us?
 
  • A fantastic team environment, with great facilities
  • Uncapped earning potential 
  • Commission paid during annual leave
  • Excellent training and development programmes
  • Fantastic career progression
  • High-quality IT equipment and software
  • 25 holiday days (pro rota)
About You
Over the next few years, we’ll be opening showrooms all across the UK. Our showrooms are the best in the business, but ultimately, Wren is defined by its people.

We are looking for self-motivated high achievers who are passionate about looking after our customers. Below are some key points about you to consider for your application:
 
  • Kitchen design experience is preferable but not essential.
  • You’ll have experience in a retail or sales management role for a minimum of 5 years
  • You can work 40 hours a week including weekends and evenings
  • You’re customer-focused and prepared to work in a fast-paced, ever-growing environment
  • You'll have the ability to motivate a large sales teams to achieve KPIs
  • You'll be results-driven and have experience hitting or exceeding targets
  • You’ll be located less than 45 minutes to a Wren Kitchen showroom
Applicants for this role who are offered employment will be subject to a basic criminal record check from the Disclosure & Barring Service before the appointment is confirmed. Please see the DBS policy on our careers site for more information.