• Profile

Field Installations Administrator

Salary Details:
Competitive Salary plus a Quarterly Bonus
About The Company
Wren Kitchens is the UK's number 1 kitchen retailer! Wren is a privately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience.  In the financial year of 2019 we recorded revenue of £700m.

We’re proud to say that we manufacture all our kitchens out of three, state-of-the-art factories, here in the UK. Wren is famous for having the biggest range of kitchens. We provide tailored kitchens at DIY prices. And with the largest range of colours and styles, Wren provide the creative freedom to inspire customers and build their dream kitchens.

In 2019 Wren was proudly named #1 top-rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest, privately owned company in the UK.

About The Role
Due to continued growth of our Field Installations department, we are looking to recruit four additional Administrators for our Installations team based at our Head Office in Barton-Upon-Humber.
Critical purpose of role:
  • Comprehensive understanding of policies and procedures for each department within Field Operations.
  • All administrative tasks completed with excellent attention to detail.
  • Liaise with other departments and senior staff to produce and process any required reports.
Main responsibilities:
  • Offer administrative support to the Field Installation team, including booking and co-ordination of external service requests
  • Co-ordination of diaries and appointments for the Field Installation team
  • Place order requirements for the Field Installation Managers
  • Follow up on any issues with order deliveries for the Field Installation Managers to proactively resolve any issues
  • Make sure all administrative tasks are completed on time and to an exceptional standard
  • Offer problem solving solutions and follow up with Field Installation Managers with a ‘can do attitude’
  • Perform admin tasks such as accurate reporting, record keeping, and cheque request processing
  • Co-ordinate and accurately log IT equipment requirements / issue for the Field Installation Managers and Installers
  • Identify and report on any field processes that result in a poor customer experience
  • Accurately log feedback received from the Field Installation Managers and report to key stakeholders
About You
Desired skills & knowledge:
  • GCSE level C or above in English and Maths
  • Strong communication skills - both written and verbal
  • Good IT skills
  • Customer Service experience
  • Ability to work independently and within a team environment