• Profile

Kitchen Sales Consultant

Location:
Greenwich
Department:
Sales
Salary Details:
Competitive basic + commission, OTE £46K+
About The Company

Wren Kitchens is the UK's number 1 kitchen retailer! Wren is a privately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience.  In the financial year of 2019 we recorded revenue of £700m.

We’re proud to say that we manufacture all our kitchens out of three, state-of-the-art factories, here in the UK. Wren is famous for having the biggest range of kitchens. We provide tailored kitchens at DIY prices. And with the largest range of colours and styles, Wren provide the creative freedom to inspire customers and build their dream kitchens.

In 2019 Wren was proudly named #1 top-rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest, privately owned company in the UK.

We're excited to be opening a new showroom in Greenwich in Summer 2020!  We're looking for our team of Sales Consultants now, to join and train with us, in preparation for the new showroom opening.
About The Role
Key responsibilities:
 
  • Welcome customers into our showroom, establish their needs and wants and give them a guide price of their dream kitchen
  • Guide them through the design process and demonstrate why customers choose Wren Kitchens
  • Book customer appointments for home measures & design consultations
  • Listen and capture customer requirements to ensure the design meets or exceeds expectations
  • Generate inspirational designs from customer requirements using our purpose built 3D CAD software
  • Confirm all details with customers prior to delivery and gain their sign off using our customer charters & contracts to ensure errors are minimised
  • Explain key documents to customers so they are clear on what they are receiving as part of their purchase
  • Present multiple approved finance and payment methods
  • Follow up on customer enquiries who are yet to book showroom appointments
  • Adherence to compliance processes as directed by the Showroom Manager
  • Maintain a kitchen order bank to ensure customers are communicated with and deliveries are booked on time
Previous kitchen experience is beneficial but isn’t essential in this role as we believe in growing our talent. We provide full training when you join through our Kitchen Sales Consultant Training Academy course.
 

Training:

  • Your first week will be at our intense residential Training Academy course in Barton-Upon-Humber (The Nest), along with your new showroom team.  This course will provide you with all of the knowledge and practical skills that you need in order to look after our customers. You’ll be trained on how to use our CAD system, understand our kitchen ranges, our processes and you’ll visit our factories. The course is fully expensed with travel, hotel accommodation and meal allowances.
  • You will then join some of our existing teams in a showroom to shadow and observe kitchens being designed, as well as completing a programme of e-learning modules.

To ensure that you can provide the best service for our customers, during your training programme, you'll be fully supported by experienced design colleagues and managers.

 
What's great about working for us?
 
  • A fantastic team environment, with great facilities
  • Uncapped earning potential 
  • Commission paid during annual leave
  • Excellent training and development programmes
  • Fantastic career progression
  • High-quality IT equipment and software
  • 25 holiday days (pro rata)
About You
Over the next three years, we’ll be opening showrooms across the UK. Our showrooms are the best in the business, but ultimately, Wren is defined by its people.

We are looking for self-motivated high achievers who are passionate about looking after our customers.
  • Kitchen design experience is preferable but not essential
  • Retail and sales experience is preferable but not essential
  • You'll be available to work one of these weekly contracted hours: 24, 28, 30, 34 or 40 hours per week
  • You’re customer-focused and prepared to work in a fast-paced, ever-growing environment
  • You have a creative mind with an eye for detail to create inspirational kitchen designs
  • You will be results-driven and have experience hitting or exceeding targets
Applicants for this role who are offered employment will be subject to a basic criminal record check from the Disclosure & Barring Service before the appointment is confirmed. Please see the DBS policy on our careers site for more information.