• Profile

Customer Support Representative (USA)

Wilkes-Barre, PA
Customer Service
About The Company
Wren Kitchens, the UK's number 1 kitchen retailer, is expanding into the USA! Wren is a privately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience. In the financial year of 2019 we recorded revenue of over $900m.

We're proud to say that we manufacture all our kitchens out of our state-of-the-art, 252,000 sq. ft factory in Wilkes-Barre, Pennsylvania. 

Wren is famous for having the biggest range of kitchens provided at flatpack prices. With the largest range of colours and styles, Wren allow for the creative freedom to inspire customers and build their dream kitchens.

In 2020 Wren Kitchens opened its first U.S. showroom in Milford, Connecticut. We were also proudly named #1 top-rated retail workplace in the UK and The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest, privately owned company in the UK.

We could not be more excited to be opening brand new kitchen showrooms in the USA throughout 2021. We are looking for exceptional people to join our teams and begin an exciting and fast-paced career. This is the perfect time to join Wren as we begin our rapid growth across the East Coast.

 What's great about working for us?
  • A fantastic team environment with great facilities
  • Incentivized bonus payments
  • Excellent in-role training and development
  • Fantastic career advancement opportunities
  • High-quality IT equipment and software
  • Paid vacation allowance
  • 401(k) plan
  • Health, vision and dental coverage
  • Generous employee discount
  • Excellent weekly and quarterly bonus
About The Role
Main responsibilities:
Whether arranging a delivery, helping with a product query or dealing with a complaint our Customer Support Representatives are responsible for creating award winning, positive experiences.
Bright, friendly and attentive, our brilliant teams are focussed on doing the best for our customers. They're the one with the first-class communication skills and they do it professionally and efficiently every time.
If you're resourceful and a confident communicator, you could find a role where your personality and passion allows you to make a real difference to the customer experience.
Being part of a new team, you'll be dealing with a wide variety of queries which means no two days will ever be the same - you could be helping a customer, supporting a member of our showroom team or speaking to one of our delivery drivers! Whatever your role, training and your natural enthusiasm will allow you to take ownership of your role by doing what you do best - connecting with people and understanding their needs
About You
Who are we looking for?
  • Helpfulness and a customer-first attitude
  • The passion to take ownership and stick with an issue until it is resolved
  • Ability to effectively organize and prioritize own workload
  • Excellent oral and written communication skills
  • Proven ability to thrive in a fast-moving environment
  • Excellent computer skills including Microsoft Office
  • Flexible with working hours & overtime, including weekends & evenings
  • Ability to sit in one place for long periods of time
  • Excellent attendance with proven reliability and can adhere to the agreed work schedule
We will give you the guidance to be able to own & resolve every customer query whilst going above and beyond our customers' expectations.