• Profile

Kitchen Designer

Location:
Birmingham
Salary Details:
Competitive basic + commission, OTE £46K+
About The Company

Wren Kitchens is a truly passionate, family-run business, dedicated to delivering success with our strong commitment and loyalty to customer experience. In less than ten years, we have become the UK’s largest kitchen retailer. With already 72 showrooms nationwide, we will continue major expansion in thefuture. 

This year also saw Wren named #2 top rated workplace in the UK. In addition to this, The Telegraph recognised us as the fastest growing bricks and mortar retailer with annual sales of over £500m and the Sunday Times ranked us as the 12th largest privately owned company in the UK. 

About The Role
We are now looking for a Kitchen Designer to join our team.
 
Previous kitchen experience isn't essential in this role as we believein growing our talent. We provide full training when you join, so tostart, you'll be enrolled onto our 4-week Kitchen Sales ConsultantTraining Academy course. You’ll begin your journey in the showroom,learning about our products and our systems and completing an e-learningprogramme.

After that, we’ll send you to our purpose built Training Academy whereyou’ll receive some intensive face-to-face kitchen training, alongsideother trainees. This course will provide you with all of the knowledgeand practical skills that you need in order to be a successful KitchenSales Consultant.

Once you’ve graduated our Academy, you’ll go back to the showroom and begin designing and selling kitchens to customers.  To ensure that you can provide the best service for your customers, during your first eight weeks after the training Academy, you'll be fully supported by your design colleagues and manager.  The showroom Compliance Officer will check your plans for accuracy and help you to produce perfect plans.You'll also have a Development Coach, who will be available to answer your design and process related questions.

Here are more details about what our Kitchen Sales Consultants do at Wren:

Critical purpose of role:

-To understand customer requirements and convert them into inspirational designs that customers want to buy
 
-To generate sales in line with personal targets
 
-To develop design skills inorder to minimise errors for customers and to share design skills withcolleagues in order to improve company design skills as a whole

Main responsibilities:

-Welcome customers into store, qualify them (ascertain the budget) and offer help and guidance with their shopping trip
-Guide them through the design process and demonstrate why Wren is best in class
-Book customer appointments for home measures & design reviews
-Listen and capture customer requirements to ensure design meets or exceeds expectations
-Generate inspirational designs that customers want to buy
-Confirm all details withcustomers and gain their sign off on Planner Sheets, Charters &contracts to ensure errors are minimised
-Explain key documents to customers so they are clear on what they are signing for
-Use the selling plan guidelines to establish payment method, to help offer the customer the right deal & close the sale
-Follow up on sales leads from new & yet to close customers to ensure all potential sales are captured
-Adherence to compliance processes as directed by the Showroom Manager
 
What's great about working for us?
  • Uncapped commission potential – OTE £39K+
  • Amazing perks & benefits – free Tastecard, half price cinema tickets, discounts off high street shopping
  • Fantastic incentives during our peak seasons
  • Average commission paid when you're on annual leave

About You
  • You'll need to be driven and ambitious to achieve your targets, whilst providing an exceptional customer journey.
  • You’ll also need to have sales and customer service experience for this role.
  • You’ll probably have experience in a role such as Account Manager, Business Development Executive, Kitchen Design Consultant, Sales Executive, Sales Consultant or other sales or design related role.
  • You'll work up to 40 hours per week, including weekends
 
*Applicants for this role who are offered employment will be subject to a basic criminal record check from the Disclosure & Barring Service before the appointment is confirmed. Please see the DBS policy on our careers site for more information.