• Profile

Information Advisor

Location:
Maidstone
Department:
Sales
Salary Details:
£7.83ph + commission, OTE £12-£18ph
About The Company

Wren Kitchens is a truly passionate, family-run business, dedicated to delivering success with our strong commitment and loyalty to customer experience. In less than ten years, we have become the UK’s largest kitchen retailer. With 72 showrooms nationwide already, we will continue major expansion in the future. 

This year also saw Wren named #2 top rated workplace in the UK. In addition to this, The Telegraph recognised us as the fastest growing bricks and mortar retailer with annual sales of over £500m and the Sunday Times ranked us as the 12th largest privately owned company in the UK. 

About The Role

Every weekend, our showrooms are full of eager customers excitedly shopping for their brand new kitchen. As our showrooms are so busy we are looking for Customer Advisors to work 12 hours over Saturday and Sunday, to welcome and engage all of our potential customers and deliver the exceptional Wren service that we are so proud of.

You'll show our customers around the showroom and our kitchen ranges and introduce and sell our design package.  You'll obtain customers' details in order to create quality leads.

Main Responsibilities

  • To welcome and approach customers as they walk in to the showroom and take control in a friendly way in order to create quality leads
  • Using the Wren factory sheet, introduce the Company to every customer, explaining who we are and what sets us apart from our competitors
  • To ring web lead enquiries to qualify and sell the Design package.
  • To introduce and sell the design package to all potential customers
  • To complete a comprehensive qualification and estimate sheet with all potential customers
  • To achieve individual leads and sales targets in line with company KPIs
  • Explain why Wren is best in class by demonstrating the comparison bay introducing a minimum of three features and benefits aligned to the customers’ needs and wants as per the qualification sheet
  • To generate Home Surveys and Design Appointments
  • Ensure all leads are logged with all relevant information on the e-diary
  • Introduce and provide a professional hand over of the potential customer to the Design Surveyor and Kitchen Designer.
  • To ring the customer to confirm the appointment booking the day before and a post call the day after.


About You

Relevant Skills

  • Mandatory: Strong interpersonal and sociable skills, an effective communicator with an eye for detail. Smart appearance with a can-do attitude
  • Desirable: Previous customer facing work experience

Some Benefits of Working for Us

  • Fantastic pay – best pay package in the kitchen sector
  • Amazing perks & benefits – free Tastecard, half price cinema tickets, discounts off high street shopping
  • Great career opportunities with ongoing expert training and ambitious expansion plans
  • Amazing incentives during our peak seasons