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Kitchen Sales Consultant

Location:
Cambridge
Department:
Sales
Salary Details:
Competitive basic + commission, OTE £46K+
About The Company

Wren Kitchens is a truly passionate, family-run business, dedicated to delivering success with our strong commitment and loyalty to customer experience. In less than ten years, we have become the UK’s largest kitchen retailer. With already 72 showrooms nationwide, we will continue major expansion in thefuture. 

This year also saw Wren named #2 top rated workplace in the UK. In addition to this, The Telegraph recognised us as the fastest growing bricks and mortar retailer with annual sales of over £500m and the Sunday Times ranked us as the 12th largest privately owned company in the UK. 

About The Role
We are now looking for a Kitchen Sales Consultant to join our team in Cambridge

Previous kitchen experience is beneficial but isn’t essential in this role as we believe in growing our talent. We provide full training when you join, so to start, you’ll be enrolled onto our 4-week Kitchen Sales Consultant Training Academy course. You’ll begin your journey in the showroom, learning about our products and our systems and completing an e-learning programme. 

After that, you’ll join other Consultants at our purpose built Training Academy where you’ll receive some intensive face-to-face kitchen training. This course will provide you with all of the knowledge and practical skills that you need in order to look after our customers.

Once you’ve graduated our Academy, you’ll go back to the showroom and begin creating dream kitchens for our customers.  To ensure that you can provide the best service for our customers, during your first eight weeks after the training Academy, you'll be fully supported by your design colleagues and manager.  The showroom Compliance Officer will check your plans for accuracy and help you to produce perfect plans. You'll also have a Development Coach, who will be available to answer your design and process related questions.

Here are more details about what our Kitchen Sales Consultants do at Wren:

Critical purpose of role:

- To understand customer requirements and convert them into inspirational designs that customers want to buy
- To generate sales in line with personal targets
- To develop design skills in order to minimise errors for customers and to share design skills with colleagues in order to improve company design skills as a whole
- To look after Wren customers throughout their kitchen journey delivering a world class customer experience

Main responsibilities:

- Welcome customers into our showroom, establish their needs and wants and give them guided prices of their dream kitchen
- Guide them through the design process and demonstrate why customers chose Wren Kitchens
- Book customer appointments for home measures & design consultations
- Listen and capture customer requirements to ensure design meets or exceeds expectations
- Generate inspirational designs from customer requirements using our purpose built 3D CAD software
- Confirm all details with customers prior to deliver and gain their sign off using our customer Charters & Contracts to ensure errors are minimised
- Explain key documents to customers so they are clear on what they are receiving as part of their purchase
- Present multiple approved finance and payment methods
- Follow up on customer enquiries who are yet to book showroom appointments
- Adherence to compliance processes as directed by the Showroom Manager 
 
What's great about working for us?

- Uncapped commission potential 
- Fantastic sales incentives 
- Average commission paid when you’re on annual leave
- Ongoing training and development 
- Excellent career progression

About You
- You’ll need to be driven and ambitious to achieve your targets, whilst providing an exceptional customer experience
- You’ll also need to have sales and customer service experience for this role 
- You’ll probably have experience in a role such as Account Manager, Business Development Executive, Kitchen Design Consultant, Sales Executive, Sales Consultant or other sales or design related role. 
- You’ll work up to 40 hours per week, including weekends
- You’ll be able to work during the evenings when required on sale end promotions
 
 *Applicants for this role who are offered employment will be subject to a basic criminal record check from the Disclosure & Barring Service before the appointment is confirmed. Please see the DBS policy on our careers site for more information.
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