• Profile

General Showroom Manager

Cherry Hill NJ
Salary Details:
Competitive Salary Plus Bonus OTE $140,000+
About The Company
Wren Kitchens, the UK’s number one kitchen retailer and manufacturer, have rapidly expanded into the USA. Wren is famous for providing tailored, luxury kitchens at affordable prices. We could not be more excited to be opening new kitchen showrooms, manufacturing facilities and offices in 2022. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!

What Wren Offer:

  • A fantastic team environment with great facilities
  • Excellent in-role training and development
  • Fantastic career advancement opportunities
  • High-quality IT equipment and software
  • Paid vacation allowance
  • 401(k) plan
  • Health, vision and dental coverage
  • Generous employee discount
About The Role
Main Responsibilities:
  • Manage the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
  • Managing and coaching the showroom team to deliver; sales/KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
  • Conducting regular 1-2-1s, performance development reviews with the showroom team, delivery and implementation of performance improvement plans when required
  • Working with Installation Managers to ensure service standards of installers and installations are maintained
  • Managing a customer lead bank, generating appointments & managing outstanding quotes to ensure sales are converted through exceptional customer service
  • Supporting the showroom team with issue resolution where required to central customer service and installation teams
  • Conducting daily team briefings to ensure showroom team is aware of all relevant information from HQ & locally
  • Ongoing recruitment of exceptional Kitchen Sales Consultants, Design Managers and Weekend Sales Advisors to achieve showroom targets and budgets
About You
Essential Skills and Experience:
  • You’ll have experience in a retail or sales management role for a minimum of 5 years
  • You can work 40 hours a week including weekends and evenings
  • You’re customer-focused and prepared to work in a fast-paced environment
  • You'll have the ability to motivate a large sales teams to achieve KPIs
  • You'll be results-driven and have experience hitting or exceeding targets