About the role:
Whether arranging a delivery, helping with a product query or dealing with a complaint our Customer Care Advisors are responsible for creating award winning, positive experiences.
Bright, friendly and attentive, our brilliant teams are focussed on doing the best for our customers. They're the ones with the first-class communication skills and they do it professionally and efficiently every time.
If you're resourceful and a confident communicator, you could find a role where your personality and passion allows you to make a real difference to the customer experience.
Main responsibilities:
- Proactively resolving customer queries and issues through various channels of communication
- Taking ownership of each customer call to provide the best resolution
- Provide all Wren customers with an exceptional experience
- Assist stores with any related queries or concerns relating to the systems or processes
- Identify and report on any processes that could result in a poor customer experience
- Demonstrate empathy and clear understanding when liaising with customers in a professional manner
What Wren Offer:
- Life Assurance after 2 years' service
- Access to Benenden health and discount platform after 1 years of continuous service
- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- EE discount
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye Care Vouchers
- Refer a Friend Scheme
- Free onsite gym