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Customer Service Team Manager

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About The Role

Are you ready to lead from the front, inspire a high-performing team, and make a real difference to customers’ lives every single day?

We’re looking for an energetic, driven, and people-focused Team Manager to join our vibrant Customer Installation Centre. If you thrive in a fast-paced, ever-evolving environment and have a passion for delivering exceptional customer experiences — we want to hear from you!

What You’ll Be Doing
Lead & Inspire — Motivate and empower a team of Installation Coordinators to deliver a seamless, end-to-end journey for our customers — from their dream kitchen or bedroom installation to any warranty support.
Own the Results — Monitor team performance against key targets including customer satisfaction, speed of resolution, and efficiency — you’ll know what good looks like and push for great!
Problem-Solve & Collaborate — Work closely with installers, customers, and internal teams to resolve issues quickly and get things back on track.
Coach & Develop — Support your team to handle every case with empathy, confidence, and professionalism, turning challenges into opportunities to wow our customers.
Handle Escalations Like a Pro — Take ownership of complex cases, ensuring swift, fair resolutions while upholding our commitment to excellent service.
Drive Improvements — Identify opportunities to make our processes smoother and communication clearer — your ideas and actions will directly shape a better customer experience.

Why You’ll Love Working Here
A supportive, inclusive workplace where you’ll see the impact of your leadership every day.
Real career progression with personalised development plans.
A chance to work alongside passionate people who care deeply about what they do — and who celebrate success together.

What’s In It for You?
24/7 Access to our On-Site Gym

Life Assurance after 2 years’ service
Access to Benenden Health & discount platform after 1 year
EE mobile discount
Staff discount to help you create your own dream kitchen or bedroom after 1 year
And plenty of opportunities to learn, grow, and make your mark!

About You

What You’ll Bring to the Table
Proven leadership — You’ve successfully led a team before, delivering strong results and helping your people thrive.
First-class communication skills — You know how to inspire, influence, and get everyone pulling in the same direction (even on a Monday morning!).
Customer-focused mindset — You put the customer at the heart of everything you do and push for service excellence every single time.
Superb organisational skills — You can juggle multiple priorities, stay calm under pressure, and never miss a deadline (your to-do lists are legendary).
Problem-solving superpowers — You tackle challenges head-on, make decisions based on data, and turn problems into opportunities.
Industry know-how (bonus) — If you’ve got experience with kitchen and bedroom installations (or something similar), that’s a big plus — but it’s not a dealbreaker if you’re ready to learn!

✨ Bring your leadership skills. Bring your passion for customer service. Let’s make dream homes happen — together! ✨

About The Company

Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!

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