Join Wren as a Field Installations Administrator and enjoy an exceptional benefits package:
- Free access to our onsite gym
- Enjoy subsidised meals in our two fantastic restaurants
- Free on-site parking
- Staff discount on purchasing a kitchen after 1 years continuous employment!
- Free annual eye tests as well as a contribution to new glasses
- Refer a friend scheme
- Quarterly bonus scheme
Main Responsibilities:
- Manage and track stock orders for the Field Team, ensuring timely delivery and issue resolution.
- Verify and process invoices for payment.
- Maintain proactive communication and provide solutions to support the Field Team.
- Identify and report process issues affecting the customer journey, recommending improvements.
- Log and share product feedback from the Field Team with key stakeholders.
- Communicate with installers for updates and customer installation surveys.
- Record IT, PPE, and equipment requirements for Field Teams and installers.
- Monitor and report installer performance, audits, and FIRA visits.
- Manage FIM chargebacks, SLA adherence, and appeal requests.
- Oversee installer investigations and provide performance feedback to stakeholders.
- Arrange accommodation and raise purchase orders as needed.
- Maintain accurate records, reports, and data entry.
You must comply with all Health & Safety policies, procedures, and responsibilities outlined within the Integrated Management System