As our business continues to grow, we are seeking a Driver Support Advisor to join our expanding Delivery Support and Transport teams. This role combines excellent customer service with key administrative responsibilities, acting as a key point of contact between delivery crews, internal teams, and customers to proactively resolve delivery queries and support smooth delivery operations. It’s an ideal opportunity for an experienced customer service or administrative professional looking to join the UK’s No.1 retail business.
Mon - Fri, shifts of 07:00-15:30 & 08:00 - 16:30 on a rota'd basis
What Wren Offer:
- Life Assurance after 2 years’ service
- Access to Benenden health and discount platform after 1 years of continuous service
- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye Care Vouchers
- Refer a Friend Scheme
- Free onsite gym
Main Responsibilities:
- Receive inbound calls from Delivery Crews and resolve any issues/ queries
- Actively monitor live transport data and highlight/ resolve any potential issues
- Assist internal departments with any queries
- Contact Delivery Crews/ customers to resolve any potential delivery issues
- Maintain spreadsheet data to keep records up to date
- Create and manage daily reports to be sent to management, highlighting any concerns
- Provide all Wren customers/ internal departments with exceptional customer service
- Assist with processing failed deliveries
In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.