IT Governance Coordinator

We are seeking an IT Governance Coordinator to keep Wren's IT service catalogue, resilience records and governance evidence complete, accurate and up to date. Working across IT teams and the wider business, you will gather information from subject matter experts, turn it into clear, consistent records, and make sure reviews, tests and follow-up actions happen on time.

In practice, this is a hands-on role at the centre of how IT keeps track of what it runs and how well it is protected. You will maintain the IT service catalogue, run the review and sign-off cycle with Heads of IT and Business Owners, and follow up gaps and overdue actions until they are closed. You will also support resilience and compliance activity, from business impact assessment workshops and disaster recovery tests to supplier, data flow and policy records, and pull together the evidence needed for NIST CSF assessments and audits.

• Excellent organisation and attention to detail, with the ability to manage many open items at once.
• Strong written communication, with the ability to turn interview notes into clear, consistent documentation.
• Confidence engaging with and following up stakeholders at all levels, including senior and technical teams.
• Comfortable interviewing people and asking follow-up questions to get complete, accurate answers.
• A methodical approach to record keeping, version control and evidence.

Desirable but not essential Skills:

• Experience in a coordination, PMO, governance, compliance or IT service management support role is beneficial.
• Knowledge of Atlassian (Jira and Confluence) is beneficial.
• ITIL 4 Foundation or awareness of IT service management practices.
• Exposure to business continuity, disaster recovery or audit activities.
• Awareness of governance or security frameworks such as NIST CSF or ISO 27001.
• Experience minuting meetings and tracking actions to completion.
• Experience working in retail, manufacturing or a multi-site business.

At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!

As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.