Bench Compliance Officer

• Monday to Friday, 9:00am-5:30pm
• Ensure designs are to a high quality by completing thorough plan checks. This includes highlighting any potential installation or product issues that could impact the customer experience
• Provide feedback and training to Designers following a plan check, addressing errors identified
• Audit compliance documentation uploaded from the showroom to ensure standards are being met
• Identify and report to the relevant Manager any additional training requirements of individual Designers in order to reduce errors in the business
• Provide constructive feedback on opportunities identified with the planner, systems and training to improve efficiencies
• Support error reduction by managing weekly reports highlighting potential future issues
• Be accessible for the Contact Center for escalated planner and product related queries and help improve their product knowledge
• Review and give outcome on accountability of errors including constructive feedback to support in development
• In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document

Essential Skills and Knowledge:

• Excellent communication skills - both written and verbal
• Keen attention to detail
• Technical mindset and process driven
• Strong computer skills
• Organised – able to multi-task

Desired Skills and Knowledge:

• Exceptional design skills and ability to use planner/CAD software
• Knowledge of kitchen installation and legislation
• Knowledge of compliance processes